The development of digital information technology brings radically new opportunities to produce and consume services. In the public sector, these opportunities have the potential to contribute to increased customer centricity, efficiency and cost savings, but also to fundamentally change the relationship between producer and consumer and state and citizen. However, the opportunities do not come without challenges. As more and more of society's actors are embedded in a complex network of digital technologies, the boundaries of traditional institutions and categories such as public/private and citizen/customer become blurred and ethical questions of integrity, trust, equality and justice become relevant. It is therefore important to investigate how digital technologies change public service practices and processes and what consequences this has for the values and subjects that are ultimately produced as legitimate. This research project aims to investigate these questions from a socio-material perspective through which we study digital technology not only as a representation (of human intentions), but as a performance that has consequences for the development of the system as a whole. With this approach, our aim is to deepen the understanding of the effects of digitalization on the development of value-creating relationships in public services.